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Sorora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use the Sorora app and related services (collectively, the "Service").
We may collect the following types of information:
We use the information we collect to:
We do not sell your personal information. We may share your information:
We implement reasonable measures to protect your information from unauthorized access or disclosure. However, no method of storage or transmission over the internet is completely secure.
The Service is not intended for children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.
If you have questions or concerns about this Privacy Policy, contact us at:
sorora.co@gmail.com
739 D'Arcy St, Cobourg, ON K9A 0H6, Canada
Sorora values the security and integrity of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to bypass our security measures or access your personal information for improper purposes. By using the Service, you acknowledge and accept that you provide your personal information at your own risk.
The Sorora Service may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Sorora. By using any such links, you will leave the Sorora Service. Sorora does not endorse and is not responsible for any third-party sites, information, materials, products, or services.
If you access a third-party website from the Service, you do so at your own risk, and Sorora's Privacy Policy and Terms of Service do not apply to your use of such sites. You release Sorora from any and all liability arising from your use of any third-party website, service, or content.
Additionally, any dealings with or participation in promotions of advertisers found on the Service, including payment and delivery of goods, and any other terms (such as warranties), are solely between you and the advertiser. You agree that Sorora is not responsible for any loss or damage of any kind relating to your dealings with such advertisers.
If the law of the country where you live does not allow for the disclaimer of certain warranties described in this Section, those disclaimers will not apply to you to the extent prohibited by applicable law.
The Services are provided on an "as is" and "as available" basis. Use of the Services is at your own risk. To the maximum extent permitted by applicable law, the Services are provided without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, privacy, security, accuracy, timeliness, quality, or non-infringement.
No advice or information, whether oral or written, obtained by you from Sorora or through the Services will create any warranty not expressly stated in this Agreement.
Without limiting the foregoing, Sorora, our subsidiaries, affiliates, and licensors do not warrant that:
Any content or materials downloaded or otherwise obtained through the use of the Services are accessed at your own risk, and you are solely responsible for any damage to your device, loss of data, or other harm that may result from such use.
Sorora does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Services or through any hyperlinked website or service, and Sorora will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.
If the law of the country where you live does not allow certain disclaimers or limitations described in this Section, those provisions will not apply to you to the extent prohibited by applicable law.
This Agreement gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this Agreement apply only to the extent permitted by applicable law.
This limitation of liability applies regardless of the legal theory (including contract, tort, negligence, or strict liability), even if Sorora has been advised of the possibility of such damages. These limitations shall apply to the fullest extent permitted by law.
Nothing in this Agreement is intended to exclude or limit Sorora's liability for:
To the maximum extent permitted by law:
Without limiting the above, Sorora assumes no liability or responsibility for:
In no event shall Sorora, our affiliates, employees, directors, agents, contractors, suppliers, or licensors be liable to you for any claims, liabilities, damages, losses, or costs in an amount exceeding the total fees you paid to Sorora in the six (6) months prior to the event giving rise to the liability.
All legal actions relating to the Services must, unless prohibited by applicable law, be initiated within one (1) year from the date of the event giving rise to the claim.
The Services are controlled and operated from the United States and may be available in other countries as specified by Sorora. We make no representations that the Services are appropriate or available for use in other jurisdictions. If you access or use the Services outside of the listed countries, you do so at your own risk and are responsible for compliance with all applicable local laws. You may not use the Services if you are a resident of a country embargoed by the United States or are otherwise prohibited under U.S. law. Unless otherwise specified, all materials within the Services are directed only to users in the countries where Sorora officially operates.
READ THIS SECTION CAREFULLY. Except where prohibited by applicable law, this section requires that disputes between you and Sorora be resolved through binding arbitration rather than through courts of general jurisdiction. These terms apply to all claims between you and Sorora, including those that arose before or after you accepted any version of these Terms.
This section does not apply to members in jurisdictions where arbitration clauses are restricted or prohibited (for example, under Quebec's Consumer Protection Act).
If you are not satisfied with Sorora's Help Center solution and we are unable to resolve a claim through the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures described below, you and Sorora agree that the claim will be resolved through binding arbitration, according to the following rules based on your country of residence:
| Customer's Domicile | Governing Law | Jurisdiction | Arbitration Rules (if applicable) |
|---|---|---|---|
| Australia or New Zealand | Australia | Australia | Australian Centre for International Commercial Arbitration |
| Asia or Pacific Region (excluding Japan) | Singapore | Singapore | Singapore International Arbitration Centre |
| North, Central, or South America, or the Caribbean | California or U.S. Federal Law | San Francisco, California | National Arbitration and Mediation (NAM) or, if unavailable, American Arbitration Association (AAA) |
| European Union or Switzerland | Irish Law | Dublin, Ireland | International Chamber of Commerce |
| United Kingdom | England and Wales | London, England | Centre for Effective Dispute Resolution |
| Japan | Japan | Tokyo, Japan | Japan Commercial Arbitration Association |
Arbitration is generally more informal than a lawsuit in court. It is conducted by a neutral arbitrator instead of a judge or jury, may allow for more limited discovery, and is subject to limited court review. Unless expressly limited in this section, arbitrators may award the same damages and relief that a court could award.
All arbitration under this Agreement must take place on an individual basis. Class arbitrations and class actions are not permitted.
Opt-Out Option: If you wish to opt out of the requirement to arbitrate, you must follow the instructions provided in this section of the Terms.
If any dispute, claim, or controversy arises out of or relates to these Terms or the use of Sorora's services, you and Sorora agree to first attempt to resolve the matter in good faith through informal discussions.
If we are unable to resolve the dispute informally within thirty (30) days, the matter will be resolved through binding arbitration in Ontario Canada, under the rules of ADR Institute of Canada. The decision of the arbitrator will be final and enforceable in any court of competent jurisdiction.
To the fullest extent permitted by law, disputes must be brought on an individual basis only. Class actions, class arbitrations, and representative proceedings are not permitted.
These Terms and any dispute will be governed by the laws of Ontario Canada, without regard to its conflict of law principles. If arbitration is not permitted by law, the parties agree to submit to the exclusive jurisdiction of the courts located in Cobourg.
This Dispute Resolution section will survive termination of these Terms.
You and Sorora agree that good-faith, informal efforts to resolve claims often can result in a prompt, cost-effective, and mutually beneficial outcome. Therefore, a party who intends to initiate arbitration, file a claim in small-claims court, or seek relief in court for Intellectual Property (IP) claims must first send to the other a written Mandatory Pre-Arbitration Notice.
A Mandatory Pre-Arbitration Notice from you to Sorora must be emailed to sorora.co@gmail.com. Sorora will send a Mandatory Pre-Arbitration Notice to the email currently associated with your account.
A Mandatory Pre-Arbitration Notice must include:
The Mandatory Pre-Arbitration Notice must be individualized, meaning it can concern only one party's claim.
After receipt of a completed Mandatory Pre-Arbitration Notice, the parties shall engage in a good-faith effort to resolve the claim for a period of 60 days (which can be extended by mutual agreement). Either party may request an individualized video settlement conference to be held during this period, with both parties personally attending (counsel may also attend if either party is represented). If video participation is not possible due to financial or technical limitations, telephonic participation may be permitted upon a showing of good cause.
If the claim is not resolved within 60 days after the completed Notice is received (or longer if mutually agreed), you or Sorora may commence an applicable arbitration proceeding, small-claims court proceeding, or court action, as permitted by these Terms.
Compliance with these Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures is a condition precedent to initiating arbitration, small-claims court, or court action. Any applicable statute of limitations or filing deadlines shall be tolled while the parties engage in this process. If a party attempts to initiate arbitration without first completing these procedures, the arbitration service provider may not accept, administer, or assess fees for the proceeding, and if arbitration is already pending, it may be administratively closed.
Nothing in this section prevents either party from seeking temporary injunctive or equitable relief from a court of competent jurisdiction if such relief is necessary to prevent irreparable harm pending completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures. However, such relief is limited to temporary measures supporting the arbitration, small-claims, or judicial process, and does not extend to adjudicating the merits of the dispute.
If you live in North America, Central America, South America, or the Caribbean, any arbitration will be conducted under the rules of the American Arbitration Association (AAA) or another mutually agreed arbitration provider, as modified by this Arbitration Agreement. The AAA rules and filing instructions are available at www.adr.org.
Before filing for arbitration, the party starting the process must provide Sorora with a Mandatory Pre-Arbitration Notice and complete Informal Dispute Resolution Procedures. A certification confirming this must be included with the arbitration demand and must be signed personally by the initiating party (and their attorney, if they have one).
Unless both you and Sorora agree otherwise, or arbitration rules require otherwise:
After the arbitration, the arbitrator will issue a written decision explaining their findings and conclusions. This decision will be final and binding only between you and Sorora, and will not apply to other disputes involving different parties.
Any attorney or representative in the arbitration must certify that the claims, defenses, and relief sought are made in good faith and not for improper purposes. The arbitrator may impose sanctions as permitted under applicable rules or law.
The arbitrator may award any remedy that a court could have provided, including attorney fees and costs if allowed by law. Unless otherwise required, each party is responsible for their own legal fees and costs, unless the arbitrator finds that a claim or defense was frivolous or brought improperly.
The payment of arbitration fees (including filing fees, arbitrator fees, and hearing costs) will be governed by the rules of the selected arbitration provider. If applicable law allows, you may qualify for a fee waiver or reduction.
You and Sorora agree that arbitration should be conducted in a cost-effective manner. Either party may work with the arbitration provider to request a reduction, deferral, or adjustment of fees as needed.
Unless otherwise required by law, the arbitrator will, upon request of either party, issue an order protecting confidential information disclosed during the arbitration. This includes information shared in documents, communications, or orally.
Such confidential information may only be used or disclosed:
Any court filings containing confidential information must be submitted under seal to the fullest extent permitted by law.
In any arbitration between you and Sorora, the defending party may, but is not required to, make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is allowed, before the motion is granted.
If the party bringing the claim rejects the written settlement offer within 7 days of receiving it, and the arbitration award is either:
then the party bringing the claim must pay the defending party's costs incurred after the offer was made, including arbitration fees.
If applicable law prevents the defending party from recovering costs from the party bringing the claim, the party bringing the claim may recover only those costs incurred before the written settlement offer and may not recover any costs incurred afterward.
The fact, amount, or terms of any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award on the claim.
The arbitrator may award relief only to the individual party seeking it and only to the extent necessary to address that party's individual claim.
To the fullest extent permitted by law, you and Sorora agree that claims may only be brought in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding.
Unless both you and Sorora agree otherwise, the arbitrator may not consolidate multiple claims or preside over any class, collective, consolidated, or representative proceeding.
If applicable law requires, such as in certain jurisdictions like California, a claim that includes a request for public injunctive relief (injunctive relief primarily for the benefit of the general public) will be handled as follows:
Similarly, if any prohibitions on non-individualized relief or class/collective claims are found unenforceable, the affected claim or request for relief will be decided by a court after all other claims have been arbitrated, and the court shall be bound by the arbitrator's findings and conclusions to the fullest extent permitted by law.
All arbitrations between you and Sorora are governed by this Section, which supersedes any prior arbitration agreements you may have had with Sorora.
If, at any time, 25 or more claimants (including you or Sorora) submit Mandatory Pre-Arbitration Notices or attempt to file arbitration demands raising similar claims against the other party (or related parties) through the same or coordinated counsel, then the following procedures will apply.
The parties agree that their counsel shall meet and confer in good faith to discuss reasonable modifications to these procedures based on the needs of the Mass Filing.
By participating in a Mass Filing, you acknowledge that adjudication of your claim may be delayed, though reasonable efforts will be made to minimize such delays. Any applicable limitation periods (including statutes of limitation) and filing-fee deadlines shall be tolled beginning when a compliant Mandatory Pre-Arbitration Notice is submitted, until the claim is either selected for a staged arbitration, settled, withdrawn, resolved, or removed from arbitration.
Counsel for each side shall select 10 claims per side (20 total) to proceed in individual arbitrations. Each arbitration shall be assigned to a different arbitrator, unless otherwise agreed in writing. The outcomes of these Stage One arbitrations will not be binding or precedential on any other claims. All other claims will remain unfiled in arbitration—and no arbitration fees will be assessed—unless they are later selected to proceed in this staged process.
Once Stage One arbitrations are complete (or earlier if agreed in writing), the remaining claims shall proceed to a single global mediation. Sorora will pay the mediator's fee. The parties must agree on a mediator within 30 days of the final Stage One arbitration; if they cannot, the arbitration provider will appoint one. All parties must cooperate to schedule mediation promptly.
If Stage Two mediation does not resolve the remaining claims, then the arbitration requirement will no longer apply to any unresolved claims covered by a timely and compliant Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures. Those parties must instead pursue their claims in court, either individually or as part of a joint or consolidated action. To the fullest extent permitted by law, any such consolidated court action may only include claimants who properly submitted Mandatory Pre-Arbitration Notices and completed Informal Dispute Resolution Procedures.
A court of competent jurisdiction shall have the authority to enforce these Mass Filing provisions and, if necessary, to enjoin improper filings or the assessment of arbitration fees. If a court finds these Mass Filing procedures unenforceable as to your claim, your claim shall proceed in court consistent with this Agreement.
You and Sorora agree to act in good faith to ensure that these procedures are followed and acknowledge that they are designed to provide an efficient and fair resolution of claims in a Mass Filing.
You have the right to opt out of the arbitration requirements in this Section by sending written notice of your decision to opt out to sorora.co@gmail.com within 30 days of first agreeing to these Terms.
Your notice must include:
If you do not send such notice within the 30-day period, you agree to be bound by the arbitration requirements in this Section.
If any part of this Section is found to be unenforceable or unlawful for any reason:
You and Sorora agree that, to the fullest extent permitted by law, each party may bring claims (whether in court or in arbitration) only in an individual capacity and not as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding.
This means that:
However, you or Sorora may participate in a class settlement.
To the fullest extent permitted by law, you and Sorora also waive any right to a jury trial.
If you have a question or complaint regarding the Products or Services, please send an email to sorora.co@gmail.com, call +1 909 951 8070, or mail us at:
739 D'Arcy St, Cobourg, ON K9A 0H6, Canada
Please note that email communications may not be fully secure; therefore, do not include credit card information or other sensitive information in your email correspondence with Sorora.
This Agreement, and any rights or licenses granted under it, may not be transferred or assigned by you, but may be assigned by Sorora without restriction. Any attempted transfer or assignment by you in violation of this provision shall be null and void.
Sorora may provide notifications to you, whether required by law or for marketing or other business purposes, via:
as determined by Sorora in our sole discretion or as required by applicable law.
To receive email notifications, you must ensure that your email address is current in your account. You can add or update your email address by accessing Settings → Account → Edit Email Address within the Sorora app.
Sorora reserves the right to determine the form and means of providing notifications, although you may opt out of certain notifications as described in this Agreement. Sorora is not responsible for any automatic filtering applied by you or your network provider to our emails.
Sorora may modify or update this Agreement from time to time to reflect changes to our Services, business practices, legal or regulatory requirements, security reasons, or to prevent abuse or harm. Your continued use of the Services after any such change constitutes your acceptance of the updated Agreement.
If you do not agree to any of these terms, or any future version of this Agreement, do not use or continue to access the Services. You may also end your relationship with Sorora at any time by closing your account (see Section X: "Cancel Your Subscription or Close Your Account").
This Agreement, together with any amendments and any additional agreements you may enter into with Sorora in connection with the Services (including all supplemental terms referenced herein), constitutes the entire agreement between you and Sorora concerning the Services.
If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions, which will continue in full force and effect.
No waiver of any term of this Agreement shall be considered a further or continuing waiver of that term or any other term, and Sorora's failure to assert any right or provision under this Agreement does not constitute a waiver of that right or provision.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play, the Google Play logo, and Android are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Sorora is under license.
All other trademarks and trade names are the property of their respective owners.
Please contact us at sorora.co@gmail.com with any questions regarding this Agreement.
Sorora maintains an office address at: 739 D'Arcy St, Cobourg, ON K9A 0H6, Canada
You and Sorora have each expressly requested and required this Agreement and all documents that relate hereto be drawn up in the English language, and that the English language version of this Agreement shall prevail in the case of any discrepancies between it and a version in any other language.